Kitamura Camera" Tax-free Shop Information

A. Foreign passport holders who are non-residents of Japan staying for less than six months, or Japanese people who are temporarily returning to Japan, can shop using the refundable tax-free system.
Diplomats, government officials, and US military personnel are eligible regardless of how long they stay in Japan.

A. If you have diplomatic, official, or U.S. military-related status, you are exempt from taxation.

A. Tax-free sales are available for those who have been in Japan for less than 6 months and have had a continuous address or residence outside of Japan for at least 2 years.
An original passport and a certificate of residence (or an original copy of the supplementary table of the family register) are required to use this service.

A. Tax exemption for cameras and lenses is limited to two cameras and three lenses per person, regardless of whether they are new or used.
And one unit per product/model will be accepted.
Cameras and lenses can only be sold twice during your stay.
And the second purchase can be made one month after the first purchase.

A. Please check the list of Kitamura Camera tax-free stores below.
Tax-Free Stores (Tax Exemption at Purchase)
Tax-Free Shopping (Refund After Purchase)

A. The maximum amount of money you can spend on Tax-free purchases in Japan depends on the type of goods you are buying. The rules for Tax-free differ for general goods and consumables, and are as follows

General items (cameras, lenses, watches, etc.) :The minimum Tax-free purchase for general items is 5,000 yen, excluding tax. There is no specific limit on the maximum amount of Tax-free for general goods, but a customs declaration may be required if the purchase is of a high value.

Consumables (batteries, film, etc.) : The minimum Tax-free purchase for consumables is 5,000 yen and the maximum Tax-free purchase is 500,000 yen. The maximum amount is 500,000 yen without tax.

In addition, when general goods and consumables are purchased together, the respective rules apply. Tax-free procedures must be completed at the store at the time of purchase and a passport must be presented.

A. "Studio Mario" and "PICmii" are not Tax-free because they are services.

A. We do not provide repair services to foreign visitors to Japan.
Please note that we cannot guarantee that the repair will be completed during your stay.

A. Photo restoration and processing are not Tax-free. Photo books, photo merchandise, and calendars are Tax-free.

A. Film for film cameras is Tax-free if the total value of general items and consumables is between 5,000 yen and 500,000 yen excluding tax. However, please note that Tax-free is not available if you want to use the film immediately.
* Consumables must be taken out of Japan and must not be used during the period of stay.

A. Consumables are items that, once consumed, are gone and cannot be taken out of the country. Items that can be used repeatedly, such as batteries and recording media, are considered general goods.

A. Please use this web form to contact us.
Please allow time for a reply. Please note that the reply may be machine translated.

A. We do not currently offer layaway service for Tax-free items.

A. You must present the original passport of the person concerned.
* Required items vary depending on the method of entry, Check the Ministry of Foreign Affairs of Japan website for details.

A. Consumable goods are intended to be taken out of Japan and are not permitted to be used in Japan as a rule. This does not apply to general merchandise, but it may be necessary to go through customs procedures.

A. Yes, for all customers and all products, you must complete the procedure on an electronic device and get approval from customs.
If you leave the country without doing it, you won’t get any VAT refunded later. Make sure to do it in plenty of time.

A. If you wish to sell Tax-free,"Manufacture's Warranty" and "5years Warranty" and "Used Warranty" are not inclueded.
* The intesnational warranty is not included.

A. We only accept returns at the store where you purchased the item if you bring the unused product and receipt within one week of the purchase date, and before leaving Japan (before the airport refund process).
When returning, please bring
-The product
-Receipt
-Your original Passport
-The credit card used for payment

The store will cancel the purchase record and process a refund for the purchase amount.
Please note that returns or exchanges after leaving Japan are not accepted.