Kitamura Camera Tax-free Shop Information

A. FForeign passport holders who are non-residents of Japan staying for less than six months, or Japanese people who are temporarily returning to Japan, can shop using the refundable tax-free system.
Diplomats, government officials, and US military personnel are eligible regardless of how long they stay in Japan.

A. If you have diplomatic, official, or U.S. military-related status, you are exempt from taxation.

A. You are eligible if you can prove that you have resided overseas for two years or more and that less than six months have passed since your temporary return to Japan.
To provide proof, you need your original passport and one of the following: a copy of the supplementary family register (*koseki no fuhyo*), a certificate of residence abroad, or your Individual Number Card (My Number Card).

A. Tax exemption for cameras and lenses is limited to two cameras and three lenses per person, regardless of whether they are new or used.
And one unit per product/model will be accepted.
Cameras and lenses can only be sold twice during your stay.
And the second purchase can be made one month after the first purchase.

A. Please check the list of Kitamura Camera tax-free stores below.
Tax-Free Store (Refund Method)

A. There is no maximum purchase amount.

A. "Studio Mario" and "PICmii" are not Tax-free because they are services.

A. We do not provide repair services to foreign visitors to Japan.
Please note that we cannot guarantee that the repair will be completed during your stay.

A. Photo restoration and processing are not Tax-free. Photo books, photo merchandise, and calendars are Tax-free.

A. Yes, it is eligible.
If the total amount is 5,000 yen (excluding tax) or more, it qualifies for a refund.

A. Please use this web form to contact us.
Please allow time for a reply. Please note that the reply may be machine translated.

A. We do not currently offer layaway service for Tax-free items.

A. You must present the original passport of the person concerned.
* Required items vary depending on the method of entry, Check the Ministry of Foreign Affairs of Japan website for details.

A. Consumable items cannot be opened within Japan.
Non-consumable items may be used domestically, but you will not be eligible for a tax refund if customs cannot verify that you are taking them out of the country upon your departure.

A. Yes, this procedure is mandatory for all customers and all products. You must obtain customs approval using the tax-exemption kiosks or electronic terminals at the airport when departing Japan.
If you leave the country without completing this procedure, no consumption tax refunds will be issued later.
Please be sure to complete the procedure before checking in your luggage, and allow plenty of time to do so.

A. Tax-free purchases do not include the manufacturer’s warranty, Kitamura’s “5-Year Warranty,” or “Used Product Warranty.”
* An international warranty is not included.

A. We only accept returns at the store where you purchased the item if you bring the unused product and receipt within one week of the purchase date, and before leaving Japan (before the airport refund process).
When returning, please bring
-The product
-Receipt
-Your original Passport
-The credit card used for payment

The store will cancel the purchase record and process a refund for the purchase amount. Please note that returns or exchanges after leaving Japan are not accepted.